FAQ CENTER

Welcome to the FAQ Center at fizzney.cc

1. Products and Usage

Q1: Which car models are your car cleaning tools suitable for?

A: Our cleaning tools are designed for all types of vehicles, including sedans, SUVs, and trucks. They can be easily used on seats, carpets, and dashboards.

Q2: Are your car fragrance products safe? Will they affect driving?

A: Our fragrance products use natural essential oils or safe fragrances and do not contain harmful chemicals. Place them in a safe location where they will not obstruct the driver's view or operation.

Q3: How to use the car cleaning kit correctly?

A: Please refer to the instructions included with each product. The general steps are: first remove debris, then wipe with a cleaning cloth or brush, and finally dry with a dry cloth. For sensitive materials (such as leather seats), it is recommended to test on a small area first.

2. Orders and Payment

Q4: How to place an order?

A: Select the products you need, add them to your cart, then click checkout, fill in your shipping information, and complete the payment.

Q5: What payment methods are available? A: We accept major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal.

Q6: How long does it take to ship after I place my order?

A: We usually process orders within 2 business days. The exact delivery time depends on the logistics provider and your location.

3. Returns and Refunds

Q7: Can I return items?

A: We offer a 14-day return policy (please refer to our return policy for details). Returned items must be in their original packaging, unused, and with all accessories.

Q8: How long does it take for a refund?

A: After receiving and confirming the returned item is correct, the refund is usually completed within 2 business days.

Q9: Which products cannot be returned?

A: For hygiene and safety reasons, some fragrance products and disposable items may not be eligible for return. Please refer to the product page for details.

4. Product Care and Storage

Q10: How to extend the lifespan of a car air freshener?

A: Please store the fragrance in a dry, well-ventilated place away from direct sunlight, avoiding high temperatures or humid environments.

Q11: Do cleaning tools require special maintenance?

A: After use, please wash the cleaning cloth and brush thoroughly and allow them to air dry naturally. Avoid prolonged storage in damp conditions to extend their lifespan.